This Privacy Policy explains how phdream11 collects, processes, stores, and protects your personal information when you use our platform. We operate in compliance with the Philippine Data Privacy Act of 2012 (Republic Act 10173) and take our obligations as a personal information controller seriously.
How Your Data Moves
From the moment you register, here is how phdream11 handles your personal information.
Privacy at a Glance
A plain-language summary before the full legal text below.
phdream11 collects personal data solely for the purposes of account creation, identity verification (KYC), payment processing, and regulatory compliance. We do not collect data for profiling, advertising, or sale to third parties.
All personal data stored by phdream11 is encrypted at rest using AES-256 encryption. Data in transit between your device and our servers is protected by TLS 1.3. Our security architecture is audited regularly by independent reviewers.
phdream11 does not sell, rent, or trade your personal information to any third party for commercial purposes. Data sharing is strictly limited to payment processors, identity verification services, and regulatory authorities as required by Philippine law.
phdream11 processes personal data in compliance with Republic Act 10173 (Data Privacy Act of 2012) and its Implementing Rules and Regulations. We are registered with the National Privacy Commission (NPC) as required.
As a phdream11 user, you have the right to access, correct, restrict processing of, and request deletion of your personal data at any time. Requests are handled within 15 business days in accordance with NPC guidelines.
In the unlikely event of a personal data breach affecting your information, phdream11 will notify you and the National Privacy Commission within 72 hours of becoming aware of the breach, in accordance with NPC Circular 16-03.
This Privacy Policy applies to all personal data collected, processed, and stored by phdream11 in connection with the operation of the online gaming platform accessible at phdream11.bio (the "Platform"). It applies to all registered users, visitors, and any other individuals whose personal data we process in connection with our services.
This Policy should be read in conjunction with the phdream11 Terms & Conditions. In the event of any conflict between this Privacy Policy and the Terms & Conditions with respect to data privacy matters, this Privacy Policy shall prevail.
Personal Information Controller: phdream11 acts as the Personal Information Controller (PIC) as defined under Republic Act 10173 (Philippine Data Privacy Act of 2012) with respect to the personal data it collects directly from users of the Platform.
By registering an account or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not consent, you must not register or continue using the Platform.
phdream11 collects the following categories of personal data in connection with the provision of its services:
Full legal name, date of birth, nationality, and copies of government-issued identification documents (e.g., Philippine passport, driver's license, UMID, PhilHealth ID, Voter's ID, SSS ID) provided during account registration and KYC verification.
Philippine mobile number (in +63 format), email address (if provided), and residential address in the Philippines.
| Data Category | Examples | Purpose |
|---|---|---|
| Account credentials | Username, hashed password, 2FA configuration | Authentication and account security |
| Financial data | GCash account reference, Maya wallet ID, BPI/BDO account number (last 4 digits only), transaction amounts in PHP | Payment processing, AML compliance |
| Gaming activity | Games played, bet amounts, session timestamps, win/loss records | Account management, responsible gaming monitoring |
| Bonus records | Promotions claimed, wagering progress, bonus balances | Promotion administration and fraud prevention |
| Support history | Live chat transcripts, complaint records, resolution notes | Customer service and dispute resolution |
IP address, device type and operating system, browser type and version, session timestamps, pages visited, features accessed, and referring URLs. This data is collected automatically through standard web server logs and analytics tools when you access the Platform.
General geolocation data derived from your IP address for the purpose of verifying jurisdictional eligibility and detecting suspicious login activity. phdream11 does not access your device's precise GPS location.
phdream11 collects personal data through the following means:
Data you provide directly when you: create a phdream11 account; complete identity verification (KYC); make a deposit or withdrawal; contact customer support; submit a complaint, feedback, or survey response; or participate in any promotion on the Platform.
Data collected automatically through your use of the Platform, including through cookies, web beacons, server logs, and analytics integrations. This includes your IP address, session data, click-path information, and device fingerprint data. See Section 7 (Cookies & Tracking) for full details.
phdream11 may receive personal data from third parties in the following circumstances:
phdream11 processes your personal data on the following legal bases as provided under the Philippine Data Privacy Act of 2012:
phdream11 uses personal data collected from users for the following purposes:
Handling your queries, complaints, and requests submitted through the phdream11 live chat or email support channels. Support interactions are logged for quality assurance and dispute resolution purposes.
Monitoring gaming activity to identify patterns that may indicate problem gambling behavior, in accordance with PAGCOR responsible gaming guidelines. This includes tracking session duration, deposit frequency, and self-imposed limit settings.
Analysing aggregated, de-identified usage data to understand how users interact with the Platform, identify technical issues, and prioritize feature development. This analysis does not involve processing individual-level personal data in a way that identifies specific users.
phdream11 does not sell, rent, or lease your personal data to any third party. We share personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:
phdream11 engages third-party service providers that process personal data on our behalf as Personal Information Processors (PIPs) under RA 10173. These include:
All third-party processors engaged by phdream11 are required to process personal data only as instructed by phdream11, implement appropriate technical and organizational security measures, and comply with applicable Philippine data privacy regulations.
phdream11 may disclose personal data to government authorities, regulatory bodies, or law enforcement agencies where required by Philippine law, including but not limited to: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), the Bureau of Internal Revenue (BIR), and courts or tribunals of competent jurisdiction.
In the event that phdream11 undergoes a merger, acquisition, restructuring, or sale of assets, personal data held by phdream11 may be transferred to the acquiring entity as part of that transaction. Users will be notified in advance of any such transfer and of any change in the identity of the Personal Information Controller that would result.
What we do not do: phdream11 does not share your personal data with advertisers, data brokers, marketing agencies, or any third party for commercial purposes. We do not build or sell user profiles derived from Platform activity.
phdream11 uses cookies and similar technologies to operate the Platform, maintain your session, and collect usage analytics. The following categories of cookies are used:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Maintain your logged-in session, store authentication tokens, prevent CSRF attacks | Session or up to 30 days (if "Remember me" is selected) |
| Functional | Remember your language preferences, game lobby settings, and UI configurations | Up to 12 months |
| Analytics | Measure page visits, feature usage, and technical performance using aggregated, anonymized data | Up to 24 months |
| Security | Detect bot activity, track login anomalies, and support fraud prevention systems | Session to 90 days |
Strictly necessary cookies cannot be disabled as they are essential to the operation of the Platform. You may manage functional and analytics cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Platform and your gaming experience.
phdream11 does not use third-party advertising cookies or behavioral tracking cookies for the purpose of serving targeted advertising.
Personal data collected by phdream11 is stored on servers located within or under the jurisdiction of the Philippines, or in jurisdictions that provide an adequate level of data protection equivalent to that required under RA 10173. Where data is stored outside the Philippines, phdream11 implements contractual safeguards to ensure equivalent protection.
phdream11 implements a multi-layered security framework to protect personal data from unauthorized access, disclosure, alteration, or destruction:
Your role in security: While phdream11 implements robust technical safeguards, the security of your account also depends on you maintaining strong, unique login credentials and enabling two-factor authentication. See the Account Security section of our Terms & Conditions for your obligations.
phdream11 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be used to identify you. Where data must be retained for legal or regulatory purposes beyond the standard retention period, it is archived with access restricted to personnel responsible for regulatory compliance only.
The primary infrastructure supporting phdream11 is located in or under the jurisdiction of the Philippines. In limited circumstances, personal data may be transferred to, stored in, or processed in jurisdictions outside the Philippines where our authorized processors or subcontractors operate.
Any cross-border transfer of personal data by phdream11 will be subject to one or more of the following safeguards:
You may request information about the specific safeguards applicable to cross-border transfers of your data by contacting the phdream11 Data Protection Officer (see Section 15).
As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data processed by phdream11:
Request a copy of the personal data phdream11 holds about you, including information on how it is being used and with whom it has been shared.
Request correction of inaccurate or incomplete personal data. You may update basic account information directly through your phdream11 account settings.
Request deletion of your personal data where it is no longer necessary for its original purpose and no legal retention obligation applies. Note this right is subject to AML and gaming regulatory retention requirements.
Object to the processing of your personal data for specific purposes, including direct marketing communications, where we rely on legitimate interests as the legal basis for processing.
Request your personal data in a structured, commonly used, machine-readable format where technically feasible and where processing is based on consent or contractual necessity.
Withdraw any consent you have previously given for specific processing activities at any time without affecting the lawfulness of processing carried out before the withdrawal.
To exercise any of these rights, contact the phdream11 Data Protection Officer as described in Section 15. phdream11 will respond to valid requests within fifteen (15) business days. Where a request requires more time to process, we will notify you within that period and provide an estimated completion date. Requests may be subject to identity verification before they can be actioned.
If you believe your rights under the Data Privacy Act have not been adequately addressed by phdream11, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
The phdream11 Platform is strictly intended for individuals who are at least twenty-one (21) years of age. phdream11 does not knowingly collect personal data from persons under the age of 21. If we become aware that an account has been created by or on behalf of a person under 21, we will immediately suspend the account, delete all associated personal data, and refund any deposits made. If you believe a person under 21 has registered on the Platform, please contact our Data Protection Officer immediately.
The phdream11 Platform may contain references or links to the websites or services of third parties (including payment service providers accessed during deposit or withdrawal flows). This Privacy Policy applies solely to personal data collected and processed by phdream11 in connection with the Platform.
phdream11 is not responsible for the privacy practices of third-party websites or services, and we encourage you to review the privacy policies of any third-party services you use in connection with your phdream11 account, including GCash, Maya, BPI, and BDO.
phdream11 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is indicated at the top of this page.
Where changes to the Privacy Policy are material — meaning they significantly affect your rights or the way we use your data — phdream11 will provide notice through the Platform, by SMS to your registered mobile number, or by email where one is on file, at least fourteen (14) days before the changes take effect. Your continued use of the Platform after the effective date of the updated Privacy Policy constitutes your acceptance of the revised terms.
Where a change requires your fresh consent under RA 10173, we will request that consent explicitly before the change takes effect with respect to your data.
phdream11 has designated a Data Protection Officer (DPO) responsible for overseeing compliance with the Philippine Data Privacy Act and handling data subject rights requests. You may contact the phdream11 DPO or our privacy team through the following channels:
Data Protection Officer — phdream11
Email: [email protected] (Subject line: "Data Privacy Request — [Your Name]")
Live Chat: Available 24/7 at phdream11.bio — request to speak with the Data Privacy team
Response Time: DPO requests acknowledged within 3 business days; substantive response within 15 business days.
If your concern relates to a potential data breach or an urgent security matter, please mark your message as urgent and use the subject line: "URGENT — Data Security Matter". Security-related inquiries are escalated to the phdream11 security team on a priority basis.
For complaints that cannot be resolved directly with phdream11, you have the right to contact the National Privacy Commission of the Philippines through their official channels.
Your Data Is Safe With Us
phdream11 is built for Filipino players who want a platform they can actually trust — with their money and their personal data. Every deposit you make via GCash, every phdream11 login session, every game you play is backed by a security and privacy framework designed to protect you. If you have questions about how your data is used, the support team and our Data Protection Officer are ready to help. And if you're here to play, your account is waiting.